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Frequently Asked Questions
How do I access my dashboard after purchase? ▾
After purchasing, you will receive a welcome email with your login details within a few minutes. Go to theeliteengines.com/login.html and enter your email and password. If you did not receive the email, check your spam folder or contact support.
How do I cancel my membership? ▾
You can cancel your membership at any time by contacting us at support@theeliteengines.com with your account email and a cancellation request. Your access will continue until the end of your current billing period. We do not charge cancellation fees.
What are credits and how do I use them? ▾
Credits are consumed when you use AI-powered engines on the platform. Member plan includes 100 credits per month, Pro plan includes 500 credits. Credits reset every month on your billing date. They cannot be transferred or rolled over.
I forgot my password. How do I reset it? ▾
Email us at support@theeliteengines.com with the subject "Password Reset" and your account email address. We will send you a new temporary password within a few hours. A self-service password reset feature is coming soon.
Can I upgrade from Member to Pro plan? ▾
Yes — you can upgrade at any time by contacting support or purchasing the Pro plan upgrade through your member dashboard. You will be charged the difference for the remainder of your current billing cycle.
Are the AI engines available on all plans? ▾
AI engines are available on Member plan (100 credits/month) and Pro plan (500 credits/month). Founder lifetime members have unlimited engine access. Engines are being released progressively — join the waitlist inside your dashboard to be notified first.
How do I request a refund? ▾
Email support@theeliteengines.com within 30 days of your first payment with your name and transaction ID. We process all refund requests within 3 business days. Please see our Refund Policy for full details.
What tools are included in my membership? ▾
All plans include: Income Tracker, 7 Day Challenge, Affiliate Directory, Elite Toolkit Vol.1, and Headline Hero. AI Engines (Email Engine, Prompt Engine, Review Engine, Lead Engine, Book Engine, Social Engine) are being released monthly and will be available based on your plan's credit allowance.